FirstBank has recently addressed confusion surrounding reports that it is undergoing a system upgrade, clarifying that the announcement about transitioning to a new cloud-based procurement and financial platform was intended solely for vendors and not for customers. This clarification is crucial as it alleviates concerns that customers might face disruptions in their banking services.
The bank’s communication highlights its commitment to maintaining seamless operations during this transition, which aims to enhance overall efficiency and service delivery. As part of its ongoing efforts to improve customer experience, FirstBank has also assured clients that its banking operations will not be affected during the upgrade process.
In a related development, FirstBank recently restored its mobile banking services, following a temporary downtime due to an earlier upgrade of the Firstmobile application. The bank is encouraging customers who may still encounter issues to reach out to its dedicated customer service team .
With these proactive measures, FirstBank aims to reinforce its position as a reliable banking institution while enhancing digital services to meet the evolving needs of its customers. For further updates and details, you can visit the original articles from sources like The Guardian.
